Privacy Policy - CRM MADS Admin Backoffice

This Privacy Policy describes how CRM MADS Admin Backoffice ("we", "our", or "us") collects, uses, and protects your personal information when you use our platform. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

Name, email address, and contact information
User account credentials and authentication data
Company and business information
Client and case management data
Communication records and correspondence

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

Device information and browser type
IP address and location data
Usage patterns and platform interactions
Log files and system activity

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To authenticate users and manage accounts
To process and manage cases, appointments, and client data
To communicate with you about your account and our services
To ensure platform security and prevent fraud
To comply with legal obligations and enforce our terms
To analyze usage patterns and improve user experience

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our platform
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have explicitly authorized us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain processing activities
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

Remember your preferences and settings
Analyze platform usage and performance
Provide personalized content and features

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: administrateur@nex-build.net